Our team is fully prepared to support you effectively from the moment you walk through our doors. In our clinic, you will find kindness, understanding and respect.
Email us any relevant paperwork, or bring it with you to your first session. This may be a GP referral for a Mental Health Plan, an NDIS plan or Insurance information. Our aim is to make your visit at our clinic is as stress-free as possible, and making sure paperwork is sorted in our system beforehand allows us to ensure we have all the necessary information to proceed with your session.
When you arrive, our friendly team will greet you and ask to confirm the name under your appointment. You or your support person will be given some paperwork to complete that helps us get to know you better, so arriving early will give you as much time as you need before your session.
When it’s time for your session, your therapist (Psychologist or Counsellor) will greet you in the waiting room and guide you to a therapy room. We have refreshments like water, tea & coffee - just ask our front desk team if you’d like a cuppa. Your therapist will start the session by review your paperwork and asking a few questions, and most importantly, what you would like to achieve in your sessions.
When your session ends, your therapist will explore potential pathways forward for you to consider, and may provide you with support material to take home. Whilst we know homework can be boring, we may give you a few excersise or methods to practice in your day-to-day until your next session.
When you return to the waiting room, our front desk team will be waiting to assist you with making another appointment.
Do you have a question about our clinic or one of our services ? Contact us and a team member will get back to you shortly.
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